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  • How do I schedule an appointment?
    That's easy! All you need to do is click the "Book Appointment" button on any page on our website. Once you have chosen your membership option and completed the sign-up process, you will register as a patient using our patient portal and schedule your appointment directly online using our self-scheduling service. If you aren't looking to become a member at this time but would still like to schedule a visit, please feel free to contact us directly at and we'll be happy to assist you with scheduling a virtual visit.
  • What is a Direct Care/Concierge care model?
    Direct Care/ Concierge care model means that YOU and your provider are in the driver seat of your health care decisions. NO Insurance companies and NO middleman. You decide what membership option works best for you and make your payments based on the plan you choose. No hidden fees or costs. No waiting for insurance to process your claim and then be surprised with a huge bill that you weren't expecting. Why is this important for you? It allows you the freedom of receiving care on your own terms with affordable payment options. Why is this important to us? It allows your provider to focus on what they love doing most - providing you with the highest quality care without jumping through hoops and restrictions set by insurance companies. It's a WIN - WIN!
  • Do you accept my insurance?
    Unfortunately, we do not accept any insurances. However, we are happy to offer affordable membership options to fit your healthcare needs and most of the time will save you money in the long run. This helps us keep it simple for you and allow us to focus our time on what's really important - providing you with great care! See below on how your insurance, in some cases, may still be used for diagnostic testing and medications.
  • I have health insurance. Can I still receive care with Balance Women's Virtual Wellness?
    Absolutely! You would still need to choose a membership package, complete our membership registration, and schedule a virtual visit. Since we do not accept or bill insurance, you would be expected to pay out of pocket for your visit. We can, however, provide you with a visit statement that you can submit to your insurance company to request reimbursement. Please note: All insurance plans may vary and we cannot guarantee nor will we be held responsible for reimbursement under any circumstances.
  • Can I be a member and still use my insurance for labs, imaging, and prescriptions?"
    Yes, yes, and yes! You can use your insurance for any testing or medications ordered during your visit if you choose. Unfortunately, we would not be able to advise on any out of pocket expenses that may occur when using your insurance, but you can always reach out to your insurance department directly for more information. Helpful Hint: Every insurance company is different. Always verify with your insurance if they require that you use a specific lab or imaging center prior to completing the test.
  • Can I use my HSA account to pay for my visit?
    Yes, we are happy to accept HSA for payment! We can also provide you with a visit statement if needed. Please note: it is your responsibility to know if your HSA will cover services provided by providers that are out of network.
  • How is my membership fee billed?
    When you complete your new member registration you will provide a form of payment to be kept on file. This payment will be billed monthly for your membership fee.
  • Can I cancel my membership?
    Of course. We only ask that you provide a 30-day notice in writing. You will continue to have access to care for the duration of the last 30 days billed. This also provides you with time to find a new provider without losing access to care.
  • I am visiting Florida from another state. Can I still receive care with Balance WVW?
    Yes! As long as your physical location is anywhere in the state of Florida at the time of your visit.
  • Do I have to sign a long-term contract to be a member?
    Absolutely not! Your healthcare, your choice! We are happy to offer monthly memberships with no strings attached. We only ask that you provide a 30-day notice for cancellation of your membership and you would still maintain access to care throughout the final 30 days.
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